We got all packed and ready to go and then at check out we were told we had to pay full price for our room, that we had no reservation! Again? When we checked in the woman told me that but said she was calling Diamond Resorts and it would all be worked out. I asked her to let me know if there was a problem to resolve, she told me it would be fine, and of course I heard nothing. Clearly it is not resolved. Since we paid the 2014 dues last Nov or Dec why would we have closed our account? They had us call Diamond on their phone, but it is still not resolved. We had to leave for the airport so we just had to pay the exorbitant room rate and hope we can figure it out later. Maybe I need to stay home because I don’t feel a lot of compassion for the incompetence we have experienced on a couple of fronts this trip. Our trip to the car return and airport shuttle ride there were uneventful. We ate our sandwich and drank our drink before passing through security. The passing of security went very well, even fast. The flight was almost full and uneventful. No turbulence from the 2 hurricanes heading to Hawaii, the pilot said they were south of us, they couldn’t even see them. We were checking into the Quality Inn in Oakland at 12:02am. Good night!
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