After the dispute with the car rental company in Hawaii from our trip last September it seems that we will be paying for the collision insurance even though we did not request it. I will NEVER use Advantage Car Rental again. We have used it each time we went to Hawaii and we were satisfied enough. Since when does "waiving" insurance mean you are getting it? So a $405 hit to the pocket book today. We never purchase collision insurance because we have AAA and besides that the Capitol One card gives us that anyway. It's my own fault of course. I believe what they told me and we both signed. After waiting almost 2 hours in a sweltering room one does not think clearly! I really feel duped.
I was a little disappointed in Capitol One as well. It is a great card and the points are terrific but they didn't help us much, using the excuse their hands are tied because they need to follow "Visa" rules. Whatever...
